Dear partners, customers, and friends from all walks of life:
Quality is the foundation of an enterprise, and integrity is the soul of brand development. In 2024, Zhejiang Aoelec Electric Appliance Co., Ltd. (hereinafter referred to as "Aoelec Electric Appliance") has always adhered to the core values of "building a foundation with quality and establishing an enterprise with sincerity", integrating quality and integrity into every aspect of production and operation, and responding to the trust of all parties with reliable products and sincere services. The quality and integrity work of this year is now publicly announced and subject to supervision from all sectors of society.

1、 Adhere to the original intention: the concept of quality and integrity is deeply rooted in the heart
Since its establishment, Aoelec Electric has established "quality first, integrity-based" as the fundamental principle of enterprise development. In 2024, the company will further strengthen the awareness of quality and integrity among all employees, and deepen the concept of "every product carries responsibility, and every service conveys integrity" through forms such as senior leadership lectures, quarterly quality training, and sharing of integrity cases. From R&D design to after-sales service, from management to frontline employees, we all aim for "zero defects" and transform the requirements of quality and integrity into a code of conduct for daily work.

2、 Strict control process: Build a solid quality defense line through full chain management
The realization of quality and integrity stems from strict control throughout the entire process. In 2024, the company has built a quality assurance system covering the entire product lifecycle around the five core elements of "people, machines, materials, laws, and environment":
Source control and strict selection of suppliers: Establish a strict supplier access and dynamic evaluation mechanism, conduct on-site inspections, qualification audits, and sample inspections of raw material suppliers, and only cooperate with partners with good reputation and stable quality. The annual pass rate of raw material inspections reaches 100%, eliminating quality risks from the source.
Process control and refinement of quality standards: Based on the ISO9001 quality management system, 28 key quality control points are established in each production process, and automated testing equipment is used to monitor core processes in real time to ensure that the production process meets standards. At the same time, encourage employees to participate in QC group activities, collect 126 quality improvement suggestions throughout the year, and effectively reduce the product defect rate to below 0.3% after implementation.
Finished product inspection, strictly adhere to the factory gate: establish a "triple inspection" system, namely workshop self inspection, special inspection by the quality inspection department, and full inspection of finished products upon delivery, comprehensively testing the performance, safety, durability and other indicators of the products. By 2024, the qualified rate of finished products leaving the factory will remain 100%, and no major product quality problems have occurred.

3、 Fulfilling our commitment: Winning customer trust with honest service
Integrity is not only reflected in product quality, but also runs through the entire process of service. In 2024, Aoelec Electric will further optimize its customer service system:
On the one hand, clear quality commitments are made, with quality standards, warranty periods, and after-sales service terms clearly marked in product manuals and sales contracts. The annual contract fulfillment rate reaches 100%, and there are no disputes caused by unfulfilled commitments; On the other hand, by establishing smooth feedback channels and utilizing various methods such as the 400 service hotline, online customer service, and regional service outlets, we can promptly respond to customer needs and establish a service mechanism of "24-hour response and 48 hour processing". The 2024 customer satisfaction survey shows that the overall satisfaction rate is 96.8%, and the customer complaint resolution rate is 100%.

4、 Responsibility: To demonstrate the value of the enterprise through honest management
Aoelec Electric deeply understands that the quality and integrity of a company are not only related to its own development, but also carry social responsibility. In 2024, the company strictly abides by relevant laws and regulations such as the Product Quality Law and the Consumer Rights Protection Law, actively participates in industry quality standard exchanges, resolutely resists unfair competition, and maintains market order. At the same time, practicing the concept of green production, introducing energy-saving equipment, using environmentally friendly materials, reducing resource consumption and pollution emissions in the production process, and achieving a win-win situation of quality and environmental benefits. This year, the company has once again been awarded the title of "Contract abiding and Creditworthy Enterprise" by the local government, which is a recognition of our quality and integrity work by society.

5、 Looking ahead to the future: guarding integrity with continuous improvement
The quality and integrity achievements of 2024 are the starting point, not the end point. In 2025, Aoelec Electric will continue to prioritize quality and integrity, increase research and development investment, and enhance product technology and quality stability; Further improve the quality management system and promote the upgrading of quality control to refinement and intelligence; Deepen the construction of a culture of integrity, and repay the trust of customers and society with higher quality products and more thoughtful services.